Client Service I Corporate Banking

Provide CIB clients with a first line entry point for support in their postsales and posttrade activities
Maintain a dynamic, interactive and proactive relationship with the clients and with the internal stakeholders, ranging from Front Office to Back Office and Support Functions
Report and handle in the appropriate way any incidents, complaints and claims according to procedures and policies in place
Handle the necessary steps for providing the client with the necessary ebanking solutions and products, ranging from contracting to the technical setup of these tools and products, and ensure day to day queries management linked to their usage
Add value in the day to day interaction between the bank and its clients, by engaging and coordinating internally with key stakeholders and relay back to the clients the necessary information, and viceversa

University degree, preferably in Economics, Finance or Languages is mandatory
Proven experience (at least 3 years) within Banking, preferably Corporate Banking Required
Fluent in English is mandatory, both written and spoken; Languages such as Danish, Novegian and Swedish are a plus
Knowledge of Corporate Banking, related products, Cash Management, Payments and processes or Global Markets, related products, and derivatives and processes
Ebanking solutions experience, technical affinity, setup, support, client training
Excellent communication skills, ability to express thoughts and opinions in a structured way
Client focus, interpersonal and ability to network
Analytical and problem solving
Attention to detail, accurate and organized
Flexible and openminded, result driven, proactive and ability to take initiative